10 NOVEMBER 2017 - Surveys can help you discover what members do, when, some of the how and a little of the why. But qualitative insight will give you a deeper view of the motivations behind their actions.
28 APRL 2017 Members leave; it's a fact. There a few things you could be doing to find out why members go. And by taking some action to engage with those about to leave, you are very likely to convince some to stay.