A number of organisations in the membership sector had recently noted that the lapse rate of student members - when transitioning from the student category to full membership - seemed higher than overall lapse rates. They also noted that these members, as well as those in the first few years of their membership, appeared to have different interests, needs, values to other members.
We investigated the successes and challenges of engaging with these two important groups of members: what initiatives are working, what new approaches are planned, and how these groups of members can contribute their knowledge and collaborate with the wider membership. 28 professional membership bodies took part in our study, and the topline findings were delivered at MemCom on the 19th May 2016.
You can download a copy of some of the research highlights from the foot of this page.
The full research report contains (anonymously) a wealth of information provided by the participating bodies, including ideas for ways of getting these members involved, outlines of engagement activities and pages of shared advice. Membership bodies that didn't take part in the research can email us to request a copy (pdf) of the report.